We want your [vrsn] sneakers to feel just right. If you need a different size or fit, or if something’s not working out, we’ve made returns and exchanges as smooth as possible.
In Hong Kong
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Exchanges: Free shipping.
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Returns for Refund: Customers are responsible for return shipping.
Outside Hong Kong
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Exchanges: You’ll cover the return shipping, and we’ll cover the cost of shipping your new pair.
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Returns for Refund: Return shipping is not included and must be covered by the customer.
To ensure a smooth process, please return your footwear in good-as-new condition and in its original packaging.
How to Start a Return or Exchange
- Submit a request using this form.
- Once we receive your request, we’ll provide the return address and contact details.
- We’ll also ask for a receipt, photo, and tracking number to ensure your return is processed smoothly.
- After receiving the item, we’ll inspect it within 5 business days to confirm it meets our return standards.
- If approved, we’ll proceed with your refund or send out your exchange.
- Items that are not in good-as-new condition or missing original packaging will not be eligible for return or exchange.
- If a return doesn’t meet these requirements, we reserve the right to decline the request, and the item will not be sent back to you.
If you want to know more about our return policy, check out this link: What is your return policy?