What is your return policy?

If the [vrsn] sneakers aren’t quite what you expected and you’ve decided to return them, as sad as we may be, we can definitely help you process a return.

You have up to 100 days from the date of delivery to return or exchange your [vrsn] shoes. Items must be in good-as-new condition and returned in their original packaging.

Please note: Shoe accessories and insoles (including comfort insoles, cork rollers, wash bags, and foot care products) are final sale and not eligible for return or exchange.

To start a return, please click this link: Start a Return

Please note: Items must be in good-as-new condition and include the original packaging to be eligible for return or exchange. If a return doesn’t meet these requirements, we may decline it, and the item will not be sent back to you.

Just a heads up: refunds can only be made to the same payment method you used. Please make sure your original payment method is still active, as we can’t process refunds to a different card or account.

If you’re unsure and would like to know more, please do not hesitate to contact us at [email protected].

If you want to initiate an exchange instead, check out this link: How do I initiate an exchange?